Often, patients who arrive at the Heart Institute have not planned their visit. They are taken by surprise by a heart event and become patients through emergency efforts. When the Patient Alumni consulted with nurses on the patient room floors of the hospital to see how we could best support the patient community, one of their suggestions was a small toiletry bag for patients arriving in an unplanned way.
In December 2019, these toiletry bags became available for patients, containing a few essentials – toothpaste and a toothbrush and shampoo – to tide them over until a loved one or friend could bring the patient’s personal belongings. Feedback from patients has been very positive – they appreciate the kits and said that contents helped them feel more human after their traumatic event.